Locating your model and serial number

When contacting Roborock Support, we can assist you much faster if you have your machine’s serial number ready.

Your serial number can be found on the product box, or you can refer to the guide below to see where it is located on your device.

The model number can also be used to identify the type of machine you have. If you are unsure of what this model number corresponds to, you can ask the LiveChat.